Company policies

Our policies ensure the highest standards of service, safety, and transparency for every client we serve.

Data Protection Policy

About this policy
London Charging is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
- You use our website www.londoncharging.com
- You make enquiries via our website
- Someone is interested in working with us

By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

Who we are
We are London Charging, a trading name of Electricians On-Call Ltd. A Limited liability company in the UK, company number 12048298.
Our website addresses are:
www.eoclondon.com www.londoncharging.com
Our registered address is 167-169 Great Portland street, 5th Floor, London, W1W 5PF.

How we collect data from you
We collect information from you:
- When you make a booking
- When you browse our website (see our Cookie Policy here)
- When you leave feedback or a review
- When you comment on our blog (see below)
- When you sign up to marketing emails

What type of information is collected from you?
When you make a booking, you will be asked to submit personal information. We collect this information, so we can fulfil your booking and provide you with the best level of service.

When you make a booking, London Charging collects information such as:
- Your name
- Your address
- Your telephone number
- Your email address (used for estimates, booking confirmation, and feedback emails)
- Your billing information taken for deposits, or holding credit card information for use in the case of cancellations
- Any comments/feedback you submit
- Marketing preferences (whether you opt-in or opt-out)

When you access our website there is “Device Information” about your computer hardware and software that is automatically collected by London Charging.

This information can include:
- Device type (e.g. mobile, computer, laptop, tablet)
- Cookies
- Operating system
- IP address
- Browser information (e.g., type, language, and history)
- Access times
- Settings
- Referring website addresses
- Other data about your device to provide the services as otherwise described in this policy
- Location information (we may receive your generic location, such as city or neighbourhood)

Recruitment
You may submit your CV if you’re interested in working for us to info@londoncharging.com

This information may include:
- Personal details (name, address, phone numbers, email address, etc)
- Education details
- Employment history
- Salary history
- Other relevant details

We will use this information to assess your application. All unsuccessful applications will be destroyed within 30 working days. If you would like to be considered for future positions, we can keep your information on record for up to 12 months, given your written consent. You are free to withdraw your consent at any time in writing.

How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- Sending you service emails (estimates, booking confirmation, feedback and service reminders)
- Improving our products and services
- Sending marketing communications if you have opted in to receive them

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookie policy
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with
We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep your information secure, but, in the absence of negligence on our part we cannot be held liable for any loss if a third party procures unauthorised access to any data we hold. You may choose to restrict the collection or use of your personal information at any point.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties. Furthermore, you can change your marketing preferences at any time by contacting us by email at: info@londoncharging.com

You have a right to request a copy of the personal information that Pimlico holds about you and have any inaccuracies corrected. Any such requests should be made by email info@londoncharging.com

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

We use customer feedback to develop and improve our services and may post your comments about our services on our feedback page. If you do not wish to have your comments posted on our website, please indicate your desire not to be included by appending the comments section.

Terms and conditions

1. Introduction
These are the Terms & Conditions for Electricians On Call, which advise the rules for using our services; what the Client can expect from us, and the Client’s rights and responsibilities.

By using the services provided by Electricians On Call the Client is agreeing to these terms, as well as our Terms of Use, Privacy and Cookie policies, therefore please ensure these terms are read carefully before using our services.

2. Services
Our services include but are not limited to:
- Enquiries
- Estimates
- Quotations
- Electrical installations
- Electrical repairs
- Regular servicing and maintenance
- Emergency call outs
- EICR reports
- Guarantees

3. Terminology
‘Us’, ‘We’, or, ‘Our’, refers to Electricians On Call Limited.
‘The Client’, refers to you – the person or organisation for whom we agree to carry out work, and/or supply materials. ‘Operative/s’, refers to the representative’s appointed by Electricians On Call to carry out work.

4. Hourly Rate Work
Our charge to the Client will comprise the cost/s of the following:
- Our labour – this being the amount of time spent by our operative/s carrying out the work, to include all reasonable time spent in sourcing non-stocked materials. Our labour rate is charged in accordance with our current hourly rates.
- Materials supplied by us.

5. Quotations
A quotation is a fixed price which, inclusive of labour and materials, will be given to the Client as a firm cost. However, where the circumstances arise as outlined below, the quotation may be revised:
- The Client provides written or verbal instructions to carry out additional work not included in the quotation.
- There is an increase in the price of materials.
- We discover further work that needs to be carried out which could not have been anticipated when the quotation was prepared.
- It is discovered that there was a manifest error when the quotation was prepared.

6. Estimates
An estimate is an approximated figure which is subject to change.

7. Additional Costs
If a detailed report for insurance purposes is required (in addition to the estimate or quotation and invoice) it will carry a nominal charge of £25.00.

8. Offers & Incentives
At our discretion from time to time we may promote offers and/or incentives. These will be clearly defined and will include any specific terms and conditions. Offers and incentives may not be used in conjunction with each other unless authorised by us.

9. Invoices & Payment
Upon the Client’s agreement for us to carry out work for which we have provided a quotation, we reserve the right to charge a deposit payment of up to 50% of the total payable. This is payable immediately. We reserve the right to request, at our discretion, full payment in advance of carrying out the work.

Upon completion of the work we will invoice the Client and our payment terms will be clearly outlined on the invoice. We reserve the right to accrue and charge interest on any part of an invoice which remains unpaid, at a rate of 4% over the Bank of England base rate, until we receive payment in full.

10. Timekeeping
We will use reasonable endeavour to attend at an agreed time for the work to be carried out. However, we accept no liability in respect of the non-attendance or late-attendance on site should this be as a result of circumstances beyond our control. We accept no liability for the late or non-delivery of materials.

11. Cancellation
We require 24-hours notice before a scheduled booking if the Client needs to cancel or rearrange it; this should be made by telephone. Cancellations made further in advance should also be made by telephone and the Client should request written confirmation from us, so they are not liable to be charged.

Should the Client cancel their instructions less than 24-hours before a scheduled booking, or materials being supplied, they may be liable for the cost of any time and materials incurred by us, as well as the profit that would have been made by us, in accordance with the original instructions.

We reserve the right to stop work in progress or cancel the booking due to bad weather conditions which are not allowing us to perform the required service. We reserve the right to refuse, cease or stop the service process at any time if our operatives are abused or threatened in any way.

12. Delays
In the event of delays to work being carried out being the responsibility of the Client, we reserve the right to charge the Client for time lost and travel expenses incurred.

13. Site Access
Prior to our arrival on site, the Client should ensure that areas where work is to be carried out is free from obstructions, such as furniture, toys, ornaments, etc. Where work is to be carried out such as changing a consumer unit in a cupboard, the Client should ensure that there is easy access to the unit, emptying the cupboard if need be. Equally important is to ensure that the circuits to be worked on, may be turned off. This means leaving rooms.

14. Completion of Works
We will leave the site tidy upon completion of works. We will not be liable for any ‘making good’ where decoration has become affected as a result of the agreed works. For example, after ‘chasing out’ walls when carrying out a rewire, we will not be liable for replastering the walls, nor paying for the cost of replastering the walls.

15. Satisfaction
Electricians On Call are committed to providing a top quality, professional service to our Clients. If, once work has been completed, the Client is not satisfied with our service/s they should provide us with written notification of this within 12 months, clearly stating the reasons for their dissatisfaction. The Client should allow us, and our insurer, the opportunity to inspect and carry out remedial works should this be appropriate. Should the Client fail to notify us as outlined above, we will not be liable in respect of any defects in the work carried out.

16. Guarantee
We provide a 12-month guarantee on labour carried out by an Electricians On Call operative. This is in respect of faulty workmanship only. This comes into effect from the date of completion of the work and is in addition to any manufacturer’s warranty/warranties.

The guarantee will become null and void if the work/service/appliance supplied by us is subject to misuse or negligence, or repaired, modified or tampered with by anyone other than an Electricians On Call operative. In the event that materials have been supplied by the Client, we will accept no liability for their damage or fault.

We will not guarantee any work undertaken on instruction from the Client and against the written or verbal advice of the operative.

Only work directly undertaken by us, for which we have been fully paid, will be guaranteed by us. Non-related faults arising from work which has not been undertaken by us will not be guaranteed.

17. Liability
We will only be liable for rectification of our own guaranteed work. We will not be held responsible for any ensuing damage or claims which result from other work overlooked or subsequently requested and not undertaken at the time.

Where recommended work has not been carried out, we will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed.

We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable compensation time extensions.

18. Goods
All goods supplied by us and delivered to the Client, or on the Client’s premises, shall remain the property of Electricians On Call until paid for in full by the Client.

19. General
These Terms & Conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and the Client. Our Terms & Conditions will prevail over any Terms & Conditions used by the Client or contained, set out or referred to in any documentation sent to us by the Client. By entering into a contract with us the Client agrees irrevocably to waive the application of any of these Terms & Conditions.

These Terms & Conditions are subject to change at any time by Electricians On Call. These Terms & Conditions, and all contracts awarded between us and the Client, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.

Electricians On Call Ltd is a company incorporated in England and Wales
- Registered number: 12048298.
- VAT number: 380618001
Electricians On Call’s registered office and main trading address is:
- 167-169 Great Portland Street, London W1W 5PF